Job Openings >> Hospitality General Manager
Hospitality General Manager
Title:Hospitality General Manager

Attention: Self-Motivated Managers looking to work within a luxury fitness/hospitality environment.
We are looking for a highly motivated, confident, and outgoing leader. If you want to be part of an exciting management and fitness organization that distinguishes itself as a company known for client services, then we want you to be part of our growing team.

Our vision is that all people throughout the world achieve an extraordinary quality of life through fitness, health and wellness.

The General Manager is responsible for crafting the overall direction of facility and general wellness program, and providing strong leadership geared towards hospitality, top level select service provision, and staff development. This high-visibility leadership position requires the capacity to create a culture that engages residents through on-going residential outreach as well as a culture of staff accountability for all aspects of performance and service, thus ensuring a extraordinary service experience for each resident.

Responsibilities include:

  • Maintaining the highest level of staff accountability
  • Facility staffing schedules
  • Staff education
  • Resident relations; daily resident engagement
  • Resident inquiries, complaints, suggestions and the coordination of resolutions to any issues involving the amenities
  • Liaison to the resident manager and building management company
  • Manage annual operational budget
  • Attendance at building and board meetings
  • Facility supplies purchase coordination and logistics
  • Daily, weekly, monthly and annual reports to TWF corporate
  • Vendor communication liaison
  • Billing
  • Payroll management
  • Staff hiring and terminations
  • Over-see all health and fitness operations which can include pool, wet-area, and amenities
  • Maintenance of the pool, sauna, steam rooms and whirlpool
  • Promoting and marketing our services


  • Four-year college degree
  • Luxury hospitality experience
  • mid-level management experience in fitness, hospitality or wellness
  • experience in leadership in staff development
  • outgoing and self-directed
  • passionate about fitness, wellness and living a healthy lifestyle

Skill Set

  • Time management
  • Problem solver
  • Sensitivity training
  • Data collection, analysis and solution building
  • Comfortable with computer software
  • Excellent communication skills
  • Capable of maintaining the highest level of discretion and privacy
  • Coach

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